This page provides answers to some of the most frequently asked questions about vehicle repair and service. We've thrown in some of our favorite tips and recommendations, too. Please call us or consult our Contact Us page for answers to your specific questions. We are happy to assist you!


    • Am I required to take my vehicle to the repair shop that my insurance company recommends?
    • How long will I be without my vehicle?
    • What if I need a rental car?
    • What if I am not satisfied with the repair or if there is a problem with the repairs that I notice later?
    • Why do different collision shop repair estimates seem so much higher or lower than the rest?
    • What is a deductible?
    • Who determines whether OEM or aftermarket parts are used?
    • Are you able to match my vehicle's paint color?

    Choosing a Shop

    • My car is a lease. Do I have to use the dealership for the repair work?
    • What should I look for when choosing a collision shop?